Episodes

So we jumped into this episode to wrestle with something that's been front and center lately in our client work—and in our own Floodlight team: -Why isn't our “training” sticking? -Why do good people still hesitate or fall short after a solid onboarding or rollout? It’s because we’re mistaking knowledge transfer for skill transfer. Let me break that down. I’ve been thinking a lot lately about this gap that keeps showing up—between what we think we’re doing as leaders and what’s actually happeni...

What’s up, folks? It’s Brandon from Head, Heart, and Boots. In today’s episode, Chris and I sit down with James from LiveSwitch to talk about some seriously cool tech that’s changing the way businesses handle customer interactions—especially in the restoration game. This isn't just about fixing damage; it’s about making real, human connections when your customers are in crisis. If you’ve ever wanted a way to connect with people on a deeper level, especially when they’re stressed out and at their...

Hey, it's Chris here. In today’s episode, Brandon and I tackle some essential truths about leadership and teamwork that you won’t want to miss. We discuss why emotional intelligence isn’t just a nice-to-have, but a core attribute of leaders who excel. We delve into what makes someone more than just a team member but a true asset to any group. We’ll show you why prioritizing character over technical skills in your hiring process can transform your team dynamics, and why trust is the bedrock of al...

Hey everyone, Chris here from the Head, Heart, and Boots podcast. In our latest episode, Brandon and I get really personal about the trials we face—not just as leaders but as individuals pushing through tough times. This episode really hits close to home for both of us. We're laying it all out there because transformation starts with being honest with ourselves and with you, our listeners. Episode Highlights: Confronting Challenges: We dive into how easy it is to feel like a victim of our circu...

Hey everyone, Brandon here. I’m thrilled for you to join Chris and me as we delve into our newest podcast episode. It's filled with personal stories and effective strategies that matter to us and any business leader. Here’s a sneak peek: Real Transformations: We're getting real about the changes happening in our lives and how we're adapting in our businesses. Essential Tools: I'll introduce you to some game-changing strategies and tools, like the ALN Apartment Database, that have revolutionize...

Hey everyone, Chris here. In this latest episode of Head, Heart, and Boots, Brandon and I had the absolute pleasure of sitting down with Alexus from Thomasville Restoration. She blew us away with her insights on reshaping recruitment and branding in the restoration industry. Trust me, this is an episode that truly revolutionizes how you think about team building and company identity. Here’s Why We Love This Episode: Innovative Recruitment Ideas: Alexus shares how Thomasville uses their brandin...

In this episode of the Head, Heart, and Boots podcast, join Chris and Brandon as they dive deep into how today's leaders can revolutionize their strategies and truly connect with their teams and customers. Here’s What You’re in For: Unlock Pain Solution Selling: In this episode, discover how tapping into your customers’ needs can radically shift your sales game. Systemize Success: Learn the secrets to crafting systems that not only fix issues but also consistently deliver a knockout customer e...

In this Episode of Head, Heart, and Boots as we sit down with the inspiring Mark Davis to explore the transformative experiences at the RIA convention. Dive into a discussion full of personal stories, professional tips, and the real impact of community and education in the restoration industry. Why You Should Listen: Gain insights from a seasoned expert Uncover the value of RIA for growth and networking Hear about the real-world benefits of connecting with industry leaders Thank you sponsor...

Dive into a no-holds-barred discussion with Chris and Brandon as they tackle the tough topics of change in business and societal shifts in the latest "Head, Heart, and Boots" episode. They’re cutting through the noise with sharp insights and real-life leadership stories. Key Takeaways: Change Mastery: Learn how to navigate your business through transformative times with confidence and strategic smarts. Society’s Echo: Discover how current political dramas reflect the dynamics within organizat...

Tune into "Head, Heart, and Boots" as Chris and Brandon unpack the M&A game in the restoration industry. They’re dropping wisdom on prepping your business for sale and why solid leadership skills are your best bet for a lucrative exit. Whether you’re looking to sell soon or just setting up for success, this episode is packed with insider tips and real-world strategies to boost your business’s market value. Key Takeaways: Leadership and Legacy: Learn why building a strong leadership team is cru...

Dive into this dynamic episode of "Head, Heart, and Boots" where hosts Brandon and Chris unpack the secrets of sustainable growth through the lens of nature's cycles. Discover how strategic rest and consistent growth can transform your business approach, drawing on insights from Floodlight Consulting Group’s successes. Whether you’re steering a startup or leading an established company, this episode offers actionable strategies to foster resilience and drive thoughtful expansion in your professi...

Jump into a no-nonsense discussion with hosts Chris and Brandon as they unpack the gritty details of annual planning and the realignment of core values in today’s business and leadership environments. This episode of "Head, Heart, and Boots" dives into the real-world implications of their recent strategy sessions, which have profoundly influenced their approach to leadership and company direction. Key Takeaways: Beyond the Basics of Annual Planning: Explore how thorough planning extends beyond...

Join Chris and Brandon as they tear into the nitty-gritty of evolving personally and leading your business with grit in this fresh episode of the Head, Heart, and Boots podcast. They’re sharing some profound wisdom on how vital it is to be reliable and disciplined both at the helm of a business and in your personal life. Check out what’s in store: Ditching the Old School: Forget those tired New Year's resolutions. Chris and Brandon discuss shifting gears to focus on a yearly theme that truly re...

Welcome back to the "Head, Heart, and Boots" podcast! In this must-listen episode, we're diving deep into the real, raw journey of small business ownership through the lens of Coral Martin and Kevin Kittel, dynamic partners and franchise owners of One Tom Plumber. Discover the challenges and triumphs faced by these first-time business owners who have quickly turned a franchise into a thriving enterprise within just two and a half years. Key Takeaways: The Human Side of Business: Learn how Cora...

Hey everyone! Dive into our latest episode of "Head, Heart, and Boots" where we are joined by our special guest, Michelle Blevins from C&R Magazine. Together, we explore the powerful impact of consulting in the restoration industry, sharing insights from our journeys and the pivotal experiences that have shaped our careers. Why You Should Listen: Deep Dive into Consulting: Discover how strategic consulting can dramatically boost your business's growth and operational success. End-of-Year Refl...

In this episode of "Head, Heart, and Boots" we sit down with the ever-wise Mark Springer. Mark isn't just your typical guest; he's a seasoned pro in blending deep leadership insights with hardcore financial savvy. This episode is all about getting real with the challenges and triumphs of mastering your financial game in leadership roles. Key Takeaways: Financial Mastery: Unpack the crucial role of financial know-how in nailing down business success and sustainability, as Mark schools us on why...

In this episode of the "Head, Heart, and Boots" podcast, we dive into the impactful insights from our discussion with industry experts Michelle Blevins and Leighton Healey. This episode is a must-listen for anyone in the restoration industry looking to navigate the evolving business landscape! Actionable advice and a deeper understanding of the industry's current state and its future directions. Explore practical advice on enhancing business processes and team success. Perfect for business ow...

Tune in with Chris and Brandon for a no-nonsense episode of "Head, Heart, and Boots," where they dive deep into the essentials of business growth, consulting mastery, and leadership in the tough trenches of the restoration industry. If you're looking to step up your game, this is the episode you don't want to miss. Key Takeaways: Consulting Smarts: Get the lowdown on how Floodlight Consulting Group helps business owners level up from being just operators to visionary leaders poised for growth ...

Dive into an unfiltered conversation on the "Head, Heart, and Boots" podcast as we grapple with the tough topic of anger. Join hosts Brandon and Chris along with expert Dr. Nick Sotelo, who brings a no-nonsense approach to understanding and managing anger, exploring its impact in both our personal and professional lives. Key Takeaways: Real Talk on Anger: Dr. Sotelo challenges the common misconceptions about anger, presenting it as a signal to address deeper issues rather than a setback. This...

Gear up as Brandon and Chris get real with Ed Cross, a master of the restoration and insurance game. This episode is a goldmine for anyone ready to up their game in dealing with claims and mastering the art of negotiation. Key Takeaways: Expert Advice: Tap into Ed Cross's years of experience for building stronger relationships with clients and smoothing out the bumps with insurance adjusters for better claim settlements. Communication Tactics: Discover how to keep things positive with adjuste...

Dive into the latest episode where Chris and Brandon from Floodlight Consulting Group tackle the real stuff—using mindfulness to smooth out rough edges in business and personal realms. With their clients pulling in over a quarter billion this year, these guys know their stuff. They share a killer story about turning a workplace blowup into a bonding moment with a group hug, proving tough guys can get real too. Plus, they’re giving away a free business audit tool to help you pinpoint your biz's h...

In this episode of "Head, Heart, and Boots" Chris and Brandon really get into the nitty-gritty of what it takes to lead with integrity. Dive into discussions that aren't just theoretical but drawn from the trenches of both military and business leadership. What You'll Get From This Episode: Leadership Real Talk: Get the lowdown on the true ups and downs of leadership, from hardcore military service to the front lines of business management. Balancing Act: Master the art of juggling accountabi...

Check out the latest "Head, Heart, and Boots" podcast episode where hosts Chris and Brandon, joined by guest expert Joey Coleman, get real about what it takes to lead with empathy and improve how businesses handle customer experiences. They dive deep into how to make a lasting impression through strategic customer interactions and the essential nature of thoughtful follow-ups. What You'll Learn: Maximizing Moments: Master the peak-end rule to leave a lasting impression on your customers. Foll...

Tune into this episode if you're all about stepping up your leadership game and navigating challenges with a mix of grit and grace. Check out the full discussion for some straight talk on making real change where it counts.Dive into a no-holds-barred session on "Head, Heart, and Boots," where hosts Chris and Brandon from Floodlight Consulting Group chop it up with Jim Fallon of the Conscious Leadership Institute. This episode doesn't just skim the surface—it digs deep into what it means to lead ...